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Terms Of Service

Welcome to BestMediCall! By accessing and using our website or mobile application, you agree to comply with and be bound by these Terms of Service. Please read these terms carefully before using our services.

1. Acceptance of Terms

By accessing or using BestMediCall, you agree to these Terms of Service. If you do not agree to these terms, you must not use our platform. BestMediCall reserves the right to update or change these terms at any time, and any changes will be posted on this page. Your continued use of the platform after any changes will constitute your acceptance of the revised terms.

2. Services Provided

BestMediCall is an online marketplace that connects customers with medical vendors offering a wide range of products, services, and consultations. The platform provides the ability to purchase products, schedule services, and interact with healthcare vendors.

• For Customers: You can browse and purchase medical products, book consultations, and avail services offered by registered vendors on the platform.
• For Vendors: You can register and list your products or services for sale, interact with customers, process orders, and manage your business on BestMediCall.

3. Vendor Responsibilities

• Account Registration: Vendors must create an account on BestMediCall by providing accurate and complete information. Vendors are responsible for the accuracy of their
  product listings, including descriptions, pricing, and availability.
• Product Listings: Vendors are responsible for ensuring that all products and services listed comply with applicable laws and regulations. BestMediCall reserves the right to
  remove listings that are inaccurate or violate our platform’s policies.
• Order Fulfillment: Vendors must fulfill orders promptly and provide accurate tracking information. Vendors are responsible for processing payments and handling all customer
  inquiries regarding their products and services.
• Shipping and Delivery: Vendors must ensure that products are shipped within the agreed timeframes. Shipping fees are determined by the vendor and communicated to customers during checkout.

4. Customer Responsibilities

• Account Registration: Customers must provide accurate and up-to-date information when creating an account on BestMediCall.
• Product Use: Customers agree to use the products purchased from BestMediCall for personal use only and in accordance with the manufacturer’s instructions or medical advice. Any misuse of products purchased through the platform is the responsibility of the customer.
• Payments: Customers must ensure that payments are made using valid payment methods. All transactions are processed securely through third-party payment gateways.

5. Payment Terms

• Payment Methods: BestMediCall accepts various payment methods, including credit cards, debit cards, net banking, and third-party payment processors.
• Transaction Fees: BestMediCall may charge a small transaction fee for processing orders. Vendors are responsible for any transaction fees that may be applied to their sales.
• Refunds and Returns: Refunds and returns are subject to the BestMediCall Refund Policy. Vendors are responsible for ensuring that their return and refund policies align with BestMediCall’s guidelines.

6. Prohibited Activities

Users of BestMediCall, including both customers and vendors, agree not to engage in the following activities:

• Illegal Activities: Engaging in fraudulent or illegal activities, including the sale of counterfeit products, hacking, or data theft.
• Inappropriate Content: Uploading content that is offensive, defamatory, or infringes on any third-party intellectual property.
• Spam or Scams: Engaging in unsolicited marketing, spamming, or any form of scam activity.
• Impersonation: Impersonating another user, vendor, or third party.
• Interfering with the Platform: Attempting to disrupt or damage the functioning of BestMediCall, including using any malicious software, bots, or scripts.

BestMediCall reserves the right to suspend or terminate the accounts of users who violate these terms.

7. Privacy and Data Protection

BestMediCall values your privacy and takes appropriate measures to protect your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your data.

8. Limitation of Liability

• No Warranty: BestMediCall does not warrant that the platform will be error-free, secure, or uninterrupted. We provide the platform "as is" without any warranties, express or
  implied.
• Limitation of Damages: BestMediCall is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the platform,
  including but not limited to damages related to product defects, shipping delays, or vendor/customer disputes.

9. Dispute Resolution

• Disputes Between Users: Any disputes between customers and vendors should be addressed directly through the BestMediCall platform. If a resolution cannot be reached, BestMediCall will mediate, but the final responsibility lies with the vendor.
• Arbitration: If a dispute cannot be resolved through customer support or mediation, both parties agree to resolve the dispute through binding arbitration, as governed by the laws of the jurisdiction in which BestMediCall operates.

10. Intellectual Property

• Platform Ownership: BestMediCall owns all intellectual property rights to the platform, including but not limited to the website, mobile app, logos, trademarks, and content. Users agree not to use any of BestMediCall’s intellectual property without prior permission.
• Vendor Content: Vendors retain ownership of the content they upload to BestMediCall, but they grant BestMediCall a non-exclusive, royalty-free license to use such content for the purpose of operating the platform.

11. Termination of Account

BestMediCall reserves the right to suspend or terminate any account that violates these Terms of Service or engages in harmful activities. If your account is terminated, you may lose access to the platform and any content associated with your account.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction where BestMediCall operates. Any legal action or proceeding related to these terms will be conducted in the courts of that jurisdiction.

13. Changes to Terms

BestMediCall reserves the right to update or modify these Terms of Service at any time. Anychanges will be posted on this page, and the "Last Updated" date will be revised accordingly.
Users are encouraged to review these terms periodically.

14. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at:
Email: support@bestmedicall.com